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Returns


Returns Policy

Equipashop have a Money Back Guarantee so that goods can be returned within 14 working days of receipt for exchange or refund.  We offer the same guarantee whether a customer is in the high street shop or the online shop. 

 The following conditions must be met:

1.     Goods must be returned within 14 working days of receipt. 

2.     Goods must be in original packaging

3.     Goods must be in original condition

4.     Goods must be accompanied with a completed Equipashop Returns Form

5.     Return to :

Equipashop (Returns) | 16 Prince Regent Road | Belfast | BT5 6QR

6.     Please ensure that you obtain proof of postage from the Post Office or courier

 

Alternatively if you have any specific queries regarding your order please contact our Customer Service Department:

Email on sales@Equipashop.com 

Phone: 028 9079 9990 (UK) or 048 9079 9990 (ROI)
Fax: 028 9070 9222

Opening hours are:

9.00am to 5.00pm Mon to Fri 

Equipashop endeavour to answer all email queries within 24hours 

Download Equipashop Returns Form

Please contact us if you would like us to arrange collection of your returns. This service is available at £8.75 per carton(excluding offshore Islands) . For a pallet collection, this is available at£90.00.

 

Cancellation   Policy

You may cancel your order (or any part of it) for any reason before dispatch (bar made to order items)

Please note: most orders are dispatched the same day so please contact us on +44 (0)28 9079 9990 as soon as possible if you wish to cancel your order. If it’s already been dispatched,  please follow our returns policy as stated above.