Equipashop have a Money Back Guarantee so that goods can be returned within 14 working days of receipt for exchange or refund. We offer the same guarantee whether a customer is in the high street shop or the online shop.
The following conditions must be met:
1. Goods must be returned within 14 working days of receipt.
2. Goods must be in original packaging
3. Goods must be in original condition
4. Goods must be accompanied with a completed Equipashop Returns Form
5. Return to : Equipashop (Returns) | 16 Prince Regent Road | Belfast | BT5 6QR
6. Please ensure that you obtain proof of postage from the Post Office or courier
Alternatively if you have any specific queries regarding your order please contact our Customer Service Department:
Opening hours are: 9.00am to 5.00pm Mon to Fri
Equipashop endeavour to answer all email queries within 1 working day
Please contact us if you would like us to arrange collection of your returns. This service is available at £9.20 (ex VAT) per parcel (from the main land UK). For a pallet collection, this is available at £75 (ex VAT) per pallet (from the main land UK). For oversized item (eg over 2.2m) there is a £15 (ex VAT) surcharge.
Please note for over sized items there is an additional delivery charge.
You may cancel your order (or any part of it) for any reason before dispatch (bar made to order items).
Please note: most orders are dispatched the same day so please contact us on 048 9079 9990 as soon as possible if you wish to cancel your order. If it’s already been dispatched, please follow our returns policy as stated above.